Support
We're here to help you get the most out of PrePA Navigator.
Contact Us
Have a question, found a bug, or need help with your account? Reach out to our support team and we'll get back to you as soon as we can.
Documentation
Browse our documentation hub for detailed guides on every feature, from getting started to managing applications and essays.
Frequently Asked Questions
What is PrePA Navigator?
PrePA Navigator is an all-in-one platform for aspiring physician assistants. It helps you search PA programs, track your applications, manage essays, and match prerequisites, all in one place.
Is my data secure?
Yes. We use encryption in transit (HTTPS/TLS) and at rest, secure passwordless authentication, and regular security monitoring. We never sell your personal data. For full details, see our Privacy Policy.
How do I cancel my subscription?
You can cancel your Pro subscription at any time from your billing settings. Your Pro features will remain active until the end of your current billing period.
How do I report a bug or request a feature?
Email us at support@prepanavigator.com with a description of the issue or your feature idea. If you're reporting a bug, include what you were doing when it happened and any error messages you saw.
What browsers are supported?
PrePA Navigator works best in the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
What do I do if I see incorrect data?
If you notice incorrect or outdated information on a program page, click the “Report Incorrect Data” button on that program's detail page. Select the category of data that's wrong, describe the issue, and optionally provide a source URL. Our team reviews every report within 24 hours. You'll be notified via email when the data issue is resolved.
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